Refund policy

Returns and Exchanges

Orders shipped within the US and Canadian may be exchanged within 14 days of receiving your order. The customer is responsible for all shipping costs for exchanges. Any item approved for Exchange must be received as unused with all SEVDALIE tags and labels still attached, alongside the original packaging and sales invoice.

We will consider eligible returns on a case-by-case basis. Ineligible items include custom orders, engravings, and other modifications. Please contact our customer service at info@sevdalie.com within 7 days of receiving the item to discuss your return. Please provide your name, order number and reason for return or exchange.

If an item is approved for return, it must be received as unused with all SEVDALIE tags and labels still attached, alongside original packaging and sales invoice.  Returns and exchanges that do not meet this requirement will not be approved. 

Any item purchased with a gift card, discount, sale price is final sale are non refundable.

Items sent back to us without our approval for return or exchange first will not be accepted.

Sevdalie is not liable for shipping issues with carrier

Damages and issues

Please inspect your order upon reception and if you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. If you receive the wrong item, please contact us at info@sevalie.com with the subject title "Wrong Item Order #" within 14 days so that we can evaluate the issue and make it right.